An old hand at reading faces, I could see a flash of fear flicker across her face. I hit the communications button in my pocket three quick blips, helping Grace, my Dining Room Manager, catch my eye. I gently inclined my head, and Grace went to the rescue of the lady.

Personally, I already liked her smile... it didn't show up often, but it lit her whole face. Norm could cruise elsewhere.

Grace stopped at our new friend's elbow, and introduced herself. "Hi! I'm Grace, one of the managers here. I couldn't help but hear you mention that this was your first time here: may I show you around our facilities?"